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A-1 Self Storage

3535 W Ball Rd, Anaheim, CA 92804

Office Hours
MON - FRI9am - 6pm SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.7
Write a Review

Victoria Hernandez

3 weeks ago
rating 5.0
Sam AWESOME super friendly and helpful. Great facility very accommodating. Would highly recommend

Anthony Lugo

1 month ago
rating 4.0
Clean and quick access to your storage in quiet location you can't help but enjoy

Cyndi Courter

2 months ago
rating 5.0
This place was secure and very, very claen. The employees are helpful and nice.

jose castillo

4 months ago
rating 5.0
Great customer service I highly recommend for everyone the needs a storage unit great prices

J Mo

4 months ago
rating 5.0
Great place. Great service and great prices. Call irene and you will find out.

Kari Alcoset

6 months ago
rating 4.0
Expensive but the level of customer service is amazing.

Sandy Null

9 months ago
rating 5.0
Great customer service. Stephanie and staff gave me A1 service.

siisiialafia liufau

9 months ago
rating 5.0
Stephanie was wonderful...great service all around.

Kim Scott

10 months ago
rating 4.0
I highly recommend this place. A little pricey but it was the best one I found. Very nice people there and it's in a good location.

memory russell

10 months ago
rating 5.0
These people are AWESOME! They are extremely helpful and friendly! The storage is kept clean and there are tons of cameras and alarms and stuff to keep your storage safe. I wouldn't store anywhere else!

Donald Easterby

11 months ago
rating 5.0
Outstanding, fantastic, super professional, wonderful to work with. Thats just the tip of the iceberg. Great service and am super satisfied with the service.

young lee

1 year ago
rating 5.0
Storage ----> Clean, Convenient, Safe. Staff----> Professional, Friendly, Caring. Todd, Stephanie, Sahra and Arley you guys are AWESOME and thank you!

Abigail M

1 year ago
rating 5.0
This place is superb. The staff is so friendly and considerate! They truly care about you and your experience. Questions are thoroughly answered and reassured. Any Issues I had they all handled with smoothe and swift sweetness, even when I was in the wrong. It really doesn't get any better.

Souhaibb Javed

1 year ago
rating 5.0
Seamless experience. Experienced staff. Clean facility.

Marisol Mendez

1 year ago
rating 1.0
Todd is the worst manager of all time. He picks and chooses who he will rent to by race/status. I personally know this because I worked for Todd Ruesink and Caster Properties for 4 years. Todd is a puppet of the corporate office. I was once told to not rent to a qualified homeless customer because he would have been assumed a problem tenant. This was told to me by someone IN corporate. They only to rent to people that look like they have money or will treat you better if you have that persona. Not only do they single out customers by race, but he will talk about any client, renting or not and I had caught him numerous times speaking about me and confronted him in that moment and took to up upper management multiple times. Upper management basically told me to shut my mouth and do what he says since he is the manager. Caster properties dont care what anyone has to say as an employee. The whole corporate office is so tight-knit, the moment you question or say anything that they don't like, they will fire you for any opportunity that arises. Note, I have also been a customer of this company during my employment here as well. My co-worker and I worked so hard endlessly to keep the properties cleaned and have multiple reviews ON HERE that show how we have supported Todd and the property. Still, shut your mouth, clean as we say, and if you have a different opinion, we will get you out.Todd is completely emotionally unstable. It was my self and another girl who were his employees on the Anaheim location. Multiple occasions a disgruntled customer would come in and be clearly upset because of something he did. Todd is the worst problem solver ever. So many times my coworker and i had to step in, calm the customer down and find a sensible solution instead of snapping back rudely and not even care for the customer.

Margarita Hernandez

1 year ago
rating 5.0
Excellant servir con Crystol and Sara

Jasmin Carmody

1 year ago
rating 5.0
The experience was quick and professional from start to finish. Everyone was nice.

Kevin Moon

1 year ago
rating 5.0
Great place. Great customer service. Competitive rates. We were thinking about taking a place further away with one month free rent, but realized it wasn't worth it and would wind up being about the same for the time we needed it.

Wal Awsome

1 year ago
rating 5.0
It was my first time renting a storage but the man in front made the whole transaction very easy

J. Custodio

1 year ago
rating 5.0
Great customer service and they were open on the weekends. Todd and Thomas were very courteous and friendly.

NANA KWAME

1 year ago
rating 5.0
It was a great experience I like it the lady was nice n professional and I will recommend it to everyone

Heather Ives

1 year ago
rating 5.0
Awesome customer service from move in to move out. If we ever need to use storage again this will be our go to place. Clean, well secured and professional friendly staff. Also when paying our bill late they were always understanding and kept the friendly attitude which I appreiciate.

SweetDeath Co

1 year ago
rating 3.0
It is a clean facility and I had no problems with my unit, but there aren't any trash cans anywhere. When cleaning out my unit (we were closing out the account) I had a few small items to dispose of and there wasn't any place to throw them out or any basic trash cans. What dumpsters they do have were under lock and key at the front of the facility.

Peggy Kruse

2 years ago
rating 5.0
It was really easy to rent the unit online. Sarah was very nice and helpful when she called to verify I rented a unit via their website and to see if I had any questions. When I went in to get my code and see the unit Todd was also very nice and helpful. I really like how clean and secure this facility is. I love the access hours! I will definitely recommend A-1 Self Storage to my family and friends.

NANA KWAME

2 years ago
rating 5.0
It was a great experience I like it the lady was nice n professional and I will recommend it to everyone

Amy Montgomery

2 years ago
rating 5.0
Very helpful staff, Freight elevators made it easy to get to upstairs units.

J Bardi

2 years ago
rating 5.0
Great customer service! Todd was very efficient and helpful in getting me set up with my unit. The grounds are clean, feels very secure, and the staff is friendly (met Marisol, also very helpful in making the set up an easy process)! A+

Sang Kim

2 years ago
rating 4.0
Hard to enter gate code unless driver get off from vehicle. No light is found in my unit and it will be dark to find something during winter time. Except these, area is maintained very clean.

Candace Fontaine

2 years ago
rating 5.0
I walked in with a problem, and 10 minutes latter, I walked out with a solution. They explained my options, helped me through it all. Extremely knowledgeable, and the smiles will blind you. Thank you A-1

duane beightel

2 years ago
rating 5.0
Great staff, very friendly, answered all my questions and met all my needs

john standokes

2 years ago
rating 5.0
I was in a rush to get a unit for the next day because I had to make an immediate emergency move and really needed a place to store my valuable items. I had been to several others that day with no luck. The problem was that I really wanted a place that was clean, friendly and reasonable priced. I called and spoke with a lady name Sarah. She took the time and patience to explain all of my storage options over the phone. She was very courteous and helpful and made me feel like she really wanted to help. I told her I would come right over and upon arrival she immediately made me feel very comfortable and that I was in the right place. The office was very clean and cool inside. Sarah was very nice and took the time to help me find the right size unit and price. I also met Todd who was also nice and helpful. She went over all the prices with me and found me a great price ($1/2 off move in for the first month)!!! This is exactly what I was looking for!!! Man she was "Awesome!!!" I had no idea that I would be treated so nice and helpful during a time when I needed it most and when I was really stressed out and was getting to the point where I thought I was running out of time and would just have to take anything for any price. Not to mention the property and the storage was very clean. That made me feel really comfortable. This is when I knew that I was in the right place. Guys I've dealt with other Storage facilities before as being in the military and moving several times throughout my career. Sarah, Todd and this place is a great place to rent from, you will not be disappointed and will receive awesome customer service and satisfaction.

Jim Jones

2 years ago
rating 5.0
Staff is extremely friendly and helpful and clean !

Marcel Espinosa

2 years ago
rating 5.0
Thanks Tod for helping me get my storage unit. Never got 1 b4 and was fast and easy. Much appreciated

Debbie Ellis

2 years ago
rating 5.0
Just moved in so far employees r very helpful an friendly

Danny Moon

2 years ago
rating 5.0
Upgraded to a bigger unit with no complaints. The location continues to be convenient for my needs. The staff is great as always, thank you A!

Mario Pineda

2 years ago
rating 4.0
Several things prompted me to keep my belongings in storage for a longer period that I was expected, even though I had some other storage options: - The people were very courteous and friendly - The inside storage units did not gathered dust or got too hot (mine was in a first floor). e terminated other storage unit with another company a year earlier because of that. - I know the storage place is a business and price increases are required. However they should be tied to inflation rate. The reason I terminated early is because the increase in price

Andy Lesser

2 years ago
rating 5.0
Excellent storage facility. Our non-profit dog rescue group needed a place to store event supplies. We at first had selected a 5' x 5' unit that turned out to be way too small to hold our stuff. A-1 immediately accommodated us with a larger unit the same day. We wound up renting a ground floor, drive-up outdoor 10' x 10' unit, which suited our needs just fine. The rental rate was affordable, and the hours of access generous. We no longer need to do public events, so it follows that we no longer need the unit. But it served its purpose great for us for the 4 years we rented it. Wonderful helpful staff, clean premises. Convenient central location for Orange County; close to the 405, 91, 5, 605 and 22 Freeways! Highly recommended.

Tammy Metzger

3 years ago
rating 5.0
I love this place. Todd was very helpful, professional and worked with me when I forgot to give proper notice before vacating. He waived any fees, even though my lease said he could charge me. When I need another storage unit, I will return because this A-1 location felt safe and was very well run. So easy to rent and then vacate.

Angel David Valenzuela

3 years ago
rating 1.0
Lockjaw

Keith Yazdanseta

3 years ago
rating 5.0
A-1 was very transparent throughout the whole process and very helpful. I felt safe and secure storing my belongings there. They offer great pricing and have state of the art units.

John Peterson IV

3 years ago
rating 5.0
Been using this storage for a long time. Prices are fair and place is maintained great

Ozzie Chavez

3 years ago
rating 5.0
Very pleasant staff ( Amy, Todd & marisol) knowledgeable & excellent customer service.

Eric Rodriguez

3 years ago
rating 5.0
This location is very clean and the staff are very professional. Marisol and Amy are very friendly and their customer service skills are second to none. They gave me all the information I needed and answered all of my questions. I will definitely be storing here at this location while I'm deployed. Hooyah A-1, thank you for great service!

Tammy Lawson

3 years ago
rating 2.0
My son had to drive the car down to the storage and I had to follow him in my other car. The girl at the counter interrogated me ask me 5 times if that was my car that I was putting in storage. Then she said why is my son driving it? Ivan answered her how else was I supposed to get back home if I didn't follow him in my other car. She was sarcastic!! Treated me as if I was a liar and a criminal. I was just about to walk out. When she finally stopped asking me the ridiculous questions. She even had my driver's license and vehicle registration right in front of her face. I really needed to store the car that day or else I would have left.

Vicente Reynaga

4 years ago
rating 5.0
Exceptional customer service! Marisol and Amy are the best!! Highly recommend.

Albert Hernandez

4 years ago
rating 5.0
Very happy to find a storage facility where I can park right in front of my unit which was an absolute requirement for me. Why would you take 50 trips on a cart when you can drive right up to your unit? The staff was very help and courteous as well.

Gabriel Valenciano

5 years ago
rating 5.0
Awesome service! People are warm and very helpful. I definitely recommend checking in your stuff here!

Alina Ringer

5 years ago
rating 5.0
It was extremely easy to set up services with A-1 Self Storage. I needed something for a couple of weeks in between moves. They were very accommodating and worked out a special rate for us based on the current specials that they had. Everything went nice and smooth and canceling after the move was just as easy. I was worried at first about the cancellation procedures; however, there were no hidden policies and we closed out with ease.
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rating 5.0
62 Reviews
Write a Review

Hezel R.

1 month ago
rating 5.0
Very convenient and staffs are helpful and kind to help and assist all your questions. Cheers to Sam and stephanie!

Art R.

3 months ago
rating 2.0
A1 Storage in Anaheim is a rip-off they fee the s*** out of you. They raise my rent for $137 to $138 now I got a letter saying they're increasing it $13...

Tony L.

3 months ago
rating 5.0
Swapped storage places from Public Storage to A1 Storage because of accessibility and cost, saving our business really good money in a monthly basis. Please...
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